門店員工標(biāo)準(zhǔn)化服務(wù)作業(yè)考核匯總表
門店員工標(biāo)準(zhǔn)化服務(wù)作業(yè)考核匯總表 填報門店： 填報日期： 年 月 日— 年 月 日 項目及考核 得分 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 |姓名 | | | | | | | | | | | | | | | | | | | | | | | |頭發(fā) | | | | | | | | | | | | | | | | | | | | | |化妝 | | | | | | | | | | | | | | | | | | | | | |口 | | | | | | | | | | | | | | | | | | | | | |著裝 | | | | | | | | | | | | | | | | | | | | | |站姿 | | | | | | | | | | | | | | | | | | | | | |首飾 | | | | | | | | | | | | | | | | | | | | | |語言 | | | | | | | | | | | | | | | | | | | | | |上下班出入 | | | | | | | | | | | | | | | | | | | | | |考勤執(zhí)行 | | | | | | | | | | | | | | | | | | | | | |店內(nèi)購物 | | | | | | | | | | | | | | | | | | | | | |串崗、脫崗、扎堆聊天 | | | | | | | | | | | | | | | | | | | | | |保護(hù)設(shè)備 | | | | | | | | | | | | | | | | | | | | | |上班吃東西 | | | | | | | | | | | | | | | | | | | | | |打電話 | | | | | | | | | | | | | | | | | | | | | |物品攜帶 | | | | | | | | | | | | | | | | | | | | | |物品攜出 | | | | | | | | | | | | | | | | | | | | | |索要好處 | | | | | | | | | | | | | | | | | | | | | |上班談?wù)摕o關(guān)事 | | | | | | | | | | | | | | | | | | | | | |依貨架、看雜志 | | | | | | | | | | | | | | | | | | | | | |打架、喝酒、賭博 | | | | | | | | | | | | | | | | | | | | | |衛(wèi)生、節(jié)能等 | | | | | | | | | | | | | | | | | | | | | |抱胸、撓頭等 | | | | | | | | | | | | | | | | | | | | | |存放物品 | | | | | | | | | | | | | | | | | | | | | |欺騙顧客等 | | | | | | | | | | | | | | | | | | | | | |私自離崗等 | | | | | | | | | | | | | | | | | | | | | |上班外出著裝 | | | | | | | | | | | | | | | | | | | | | |面對顧客請求 | | | | | | | | | | | | | | | | | | | | | |上班外出購物 | | | | | | | | | | | | | | | | | | | | | |不得參加促銷 | | | | | | | | | | | | | | | | | | | | | |區(qū)域整理 | | | | | | | | | | | | | | | | | | | | | |維護(hù)公司形象 | | | | | | | | | | | | | | | | | | | | | |店內(nèi)喧嘩打鬧 | | | | | | | | | | | | | | | | | | | | | |假公濟(jì)私 | | | | | | | | | | | | | | | | | | | | | |損害公司聲譽的言行舉止 | | | | | | | | | | | | | | | | | | | | | |泄密 | | | | | | | | | | | | | | | | | | | | | |庫房/操作間滯留 | | | | | | | | | | | | | | | | | | | | | |處理外盜 | | | | | | | | | | | | | | | | | | | | | |安全檢查 | | | | | | | | | | | | | | | | | | | | | |迎送賓 | | | | | | | | | | | | | | | | | | | | | |三米微笑 | | | | | | | | | | | | | | | | | | | | | |商品知識掌握 | | | | | | | | | | | | | | | | | | | | | |主動服務(wù) | | | | | | | | | | | | | | | | | | | | | |上下級碰面禮節(jié)方面 | | | | | | | | | | | | | | | | | | | | | |總計得分 | | | | | | | | | | | | | | | | | | | | | | 填表人： 門店負(fù)責(zé)人： 營銷部負(fù)責(zé)人： 人力資源部審核人：
門店員工標(biāo)準(zhǔn)化服務(wù)作業(yè)考核匯總表